Florida Program Number: B070400
Total Hours: 900 Hours

MISSION:
The mission of this program is to prepare students for employment as PC Software Support Specialist. Students may also become employed as General Office Clerks, Help Desk Support Assistants, and Help Desk Specialists before completing the entire program.

DESCRIPTION:
This program offers a broad foundation of knowledge and skills to prepare students for employment in PC support services positions. The content includes software applications and operating systems including the use of advanced software/system features and programs; electronic communication via the Internet; Web page components, computer networks; hardware and software selection and installation; integration techniques to enhance projects; and preventive hardware maintenance. Student club activities may be an integral part of student learning in this program.

UNIQUE REQUIREMENTS:
The State of Florida requires students to meet a basic skills requirement prior to program completion.  The basic skills grade levels for this program are:

Mathematics 9.0, Language and Reading 9.0

LICENSURE/CERTIFICATION/OTHER:
None

JOB TRAINING INCLUDES: Occupational Completion Points (OCP)
OCPs provide a student with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles.

Local employers have verified that the range of wages that can be reasonably expected by students who enter this field upon completion of the program is:

From $28,000 annually to $32,000 annually
(Based on year-round, full-time employment)

OCP A: Information Technology Assistant (150 Hours)

• Beginning Keyboarding
• Telephone Techniques
• Alpha/Numeric Filing
• Introduction to Windows
• Introduction to Microsoft Office (Word, Excel, Access, PowerPoint)
• Business Communications
• Math Computation and Finance
• Administrative Procedures 
• Personal/Professional Development
• Employment Development

OCP B: Help Desk Support Assistant (300 Hours)

• Technical Writing
• Computer Concepts
• Operating Systems
• Internet
• MS Outlook 2000
• Interm MS Excel 2000
• Interm MS Access 2000
• QuickBooks
• Intro HTML  
• Interm MS PowerPoint 2000

OCP C: Help Desk Technician (300 Hours)

• MS Publisher 2000
• Advanced MS Excel 2000
• Advanced MS Access 2000
• Interm HTML
• Advanced MS PowerPoint 2000
• MOUS Certification Prep

OCP D: Help Desk Analyst (150 Hours)

• Hardware
• Networking
• Customer Service Telephone
• Help Desk Concepts
• Internship